Shipping
| SHIPPING |
Shipping is FREE WORLDWIDE to MOST destinations.
When in doubt- please inquire at customorders@houseofdevereaux.com
Please note that due to COVID 19- items may have longer than usual lead times in regards to shipping meaning more than 6 weeks from production. During normal and ideal business circumstances, items take 4-6 weeks to complete and will ship as soon the items are complete. There will be instances where your item will be completed and may arrive sooner than anticipated.
We estimate that items will arrive within 7-10 days after shipping and all customers will receive the necessary information via email to track their packages. Please list a reliable email for updates on your order during check out.
All items reported as lost or stolen will be thoroughly investigated. Once an item is confirmed as delivered by our shipping service we are not longer responsible. We require signature upon delivery for each item delivered internationally and Devereaux incurs all additional fees in doing so to ensure that the item arrives to the correct client at the correct address.
Please ensure that you list the CORRECT ADDRESS when completing shipping information. We will not be responsible if customer inputs incorrect address information. We will pursue legal action against any customer that files a fraudulent request for a refund for lost or stolen items.
We do not ship to P.O. Boxes.
DeVeReaux ships packages WORLDWIDE from Abu Dhabi, UAE. All orders are shipped via Aramex Courier Services in collaboration with UPS along with tracking & rates vary according to size and weight of the parcel. All orders are processed and shipped within 24-48 hours after completion, with weekends and holidays excluded.
Domestic orders can be hand delivered to your home in the areas of Dubai and Abu Dhabi UAE by request only. For special delivery- please email customorders@houseofdevereaux.com with SPECIAL DELIVERY in the subject line.
| DUTIES & TAXES |
You may be subject to import duties and taxes once a shipment reaches your country. Additional customs clearance charges must be paid by you as DeVeReaux has no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.
Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from DeVeReaux you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods.